Our FAQs cover everything you need to know, from financing options and ordering to part exchange and valuations, ensuring a smooth buying experience.
Get answers to all your questions before purchasing your van.
Explore the ordering process, from choosing your van to purchase.
Discover how we evaluate your van for part exchanges.
Any person over the age of 18, and any business can apply for finance with us. We work as a credit broker, and so acceptance is at the discretion of our carefully selected finance providers. All applications are subject to a credit check and affordability assessment.
Most of our used vans are ready to go as soon as today! However, if the van is new into stock, we may need some time to prepare it to our high standards. With new vans, delivery for in stock vans typically within 7-10 working days. For new vans not in stock, factory order times can take up to 6 months. Our sales team will keep you up to date.
We do not stock the vans on site, we use dealerships across the UK to supply them to you directly. You can test drive them at your local dealership. For most models we have extensive video reviews available and our team are here to assist with any questions you have.
No, we don’t! Unlike a lot of dealerships and brokers, we do not charge an arrangement fee. These fees can come under many names such as admin fee, document fee, acceptance fee, etc. However, some of our finance providers may charge their own admin fee. Our sales team will always make you aware of any finance charges, and you will have plenty of time to read your finance documents before signing.
In order to secure a vehicle, we require a small holding deposit. This can be as little as £250 for a used van, or £500 for a new van. Balance payments are not due until the van is ready, our sales team will keep you up to date.
If you have taken your van on a lease agreement or hire purchase with a balloon, the likelihood is that yes, your mileage is important. Your estimate mileage will have been used to calculate your payments based on the estimate final value of the van at the end of the lease.
Get in touch with our sales team. Whether you bought your current van from us or another dealer, we can help renew your finance agreement and get you on the road in another brand new van.
Very easy, once you have spoken to our sales team and decided what van and finance is required, you will be emailed the finance application to complete, once approved then the order form. Both can be be complete electronically on your computer of even your phone.
Used vans can be ordered over the phone or at our showroom in Bristol. We always advise viewing a used van before purchase, however if you are not local to us, we can send detailed videos and photographs on request.
Ordering your new van couldn’t be easier. As a paperless office you can order your van from your phone. Deposit payments are taken by card via phone or by bank transfer online, our order forms and most finance documents are e-signature.
New vans are provided by our main dealer partners, anywhere in the UK.
Our free delivery on all new vans is by driver. This means that our new vans come with delivery mileage only. We offer deliver on used vans; costs depend on your location to Bristol. Again, this service is for driven delivery, ask our sales team for an estimate.
Yes, we do. Any van, any age, any mileage and any condition, we will consider your van in part exchange. We will settle any outstanding finance for you, and we can collect your part exchange if you are not local to us.
We can take this into consideration and settle any existing finance for you, as part of the deal. If there is equity in your part exchange, we can move this on as deposit for the new van, or you can see it as cash back.
Based on information you give us we can value your van in minutes using CAP, the industry standard valuation system. We will need to know about your van, including vehicle registration, mileage, condition report, service history, etc. As we retail the majority of vans taken in part exchange our self, there is no “middle man”. This means you will get the best price from us.
Yes, you can! We can value your van without seeing it with our online appraisal form, and we can even collect it when delivering your new van.
We are here to work with you. If for any reason you are not happy with a van purchased from us, please let us know. Customer satisfaction is important to us, and we always do our best for our customers.
Yes, you will need to pass a credit check to be approved by our finance providers. We have a selection of finance providers in order to have a lender suitable for your credit profile.
If both parties cannot reach a satisfactory solution, any complaint should be referred to the following:
Trading Standards Services
PO Box 270
Guildhall
London
EC2P 2EJ
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