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Fair Wear and Tear Guide

Appraising your vehicle:

  • Appraise your vehicle a few weeks before its due to be returned to allow time to carry out any repairs that maybe required.
  • Be honest, ask someone for a second opinion. 
  • Do so in good light, doing so in poor light can lead to things being missed. 
  • Always best to appraise the car once in a clean condition.
  • Inspect and check all controls, lights and equipment.
  • Check all tyres including any spare tyre to ensure not damaged.
  • Check the funders alloy damage charges, they can often be a fixed cost and less than getting them repaired. 

Common Problems:

  • Stains, rips, tears and burns on seat.
  • Scratched or scuffed paintwork.
  • Chips and dents on the bodywork.
  • Damage to wheels and trims.
  • Scratches over 25mm (relative to the vehicle's age and mileage).
  • Scratches under 25mm (where the primer and bare metal is showing).
  • Accident damage and dents.
  • Missing sets of keys.

End of your lease agreement

At the end of your lease agreement if the vehicle is being returned to the funder ( e.g Contract Hire & Finanace Lease) it's condition needs to be to the standard as outlined in the BVRLA and finance company’s fair wear and tear guidelines.

A representative from the finance provider will collect your vehicle and check its overall condition. All damage will be recorded, and in the event that the vehicle is returned in poorer condition than ‘fair wear and tear’ allows, you may be charged.

The fair wear and tear guide is produced by the British Vehicle Rental and Leasing Association (BVRLA) and offers an industry-standard description of acceptable levels of fair wear and tear. We recommend that you read this information both at the start and again towards the end of your car lease. 

For more information from the BVRLA please see here BVRLA

Each finance company also produces its own set of fair wear and tear guidelines which we also recommend you read, below is some main points to consider. 

Ensure:

  • Your vehicle has been maintained according to manufacturer standards.
  • Electronic features are working correctly.
  • You have a full set of keys and documentation.
  • The interior is in good condition.
  • The exterior has only minor surface damage.

Vanaways Reviews

   
Zoe Batchelor

Zoe Batchelor

17 January 2025

"Love the van, Perfect as the spec I ordered, Saving up for the next one, thank you Adrian and Team, Boyd Batchelor, Tillage Nurseries"

Lisa Russell

Lisa Russell

05 August 2024

"Found these guys online and was a little bit wary to buy a new van from someone I hadn't heard of. From the off, the first phone call was professional and gave me all the information that I needed, Theo was great, helpful and I proceeded to order my new van, Paige sorted the paperwork quickly and efficiently and within 10 days I had my new van delivered! The price was very competitive and all parts of the transaction were easy and hassle free, wouldn't hesitate to recommend these guys, Thank you so much for a really good experience."

Yusuf U. Gadzama

Yusuf U. Gadzama

20 August 2024

"I was looking for a good deal on a van online and then came across Van away, at first I was a bit sceptical but later went ahead and bought a Peugeot boxer on an unbeatable price online. The sell team were fantastic all the way and very helpful to say the least. I will highly recommend Van away to anybody that's looking for a van of any kind. Thanks Van Away for your first class service and I will be looking forward to a future deal."

Clare Wood

Clare Wood

19 November 2024

"Just purchased a 2nd van through Vanaways to add to our company fleet. Steve Catley was helpful, communicative and informative all the way through the process. We would definitely use Vanaways again, and would not hesitate to recommend them."

Jay Pee Ay

Jay Pee Ay

05 December 2024

"Paige was outstanding in her responsiveness to what presented as a serious problem for our company. The finance company used by her company caused unnecessary and significant delays in the delivery of our van - the pain of which was mitigated somewhat by Paige's proactive communication, informative and realistic communication and very professional demeanour. I'd recommend her and she meant our view of Vanaways was overall positive."

4.9 out of 5 from 441 reviews
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