Fair Wear and Tear Guide

Appraising your vehicle:

  • Appraise your vehicle a few weeks before its due to be returned to allow time to carry out any repairs that maybe required.
  • Be honest, ask someone for a second opinion. 
  • Do so in good light, doing so in poor light can lead to things being missed. 
  • Always best to appraise the car once in a clean condition.
  • Inspect and check all controls, lights and equipment.
  • Check all tyres including any spare tyre to ensure not damaged.
  • Check the funders alloy damage charges, they can often be a fixed cost and less than getting them repaired. 

Common Problems:

  • Stains, rips, tears and burns on seat.
  • Scratched or scuffed paintwork.
  • Chips and dents on the bodywork.
  • Damage to wheels and trims.
  • Scratches over 25mm (relative to the vehicle's age and mileage).
  • Scratches under 25mm (where the primer and bare metal is showing).
  • Accident damage and dents.
  • Missing sets of keys.

End of your lease agreement

At the end of your lease agreement if the vehicle is being returned to the funder ( e.g Contract Hire & Finanace Lease) it's condition needs to be to the standard as outlined in the BVRLA and finance company’s fair wear and tear guidelines.

A representative from the finance provider will collect your vehicle and check its overall condition. All damage will be recorded, and in the event that the vehicle is returned in poorer condition than ‘fair wear and tear’ allows, you may be charged.

The fair wear and tear guide is produced by the British Vehicle Rental and Leasing Association (BVRLA) and offers an industry-standard description of acceptable levels of fair wear and tear. We recommend that you read this information both at the start and again towards the end of your car lease. 

For more information from the BVRLA please see here BVRLA

Each finance company also produces its own set of fair wear and tear guidelines which we also recommend you read, below is some main points to consider. 

Ensure:

  • Your vehicle has been maintained according to manufacturer standards.
  • Electronic features are working correctly.
  • You have a full set of keys and documentation.
  • The interior is in good condition.
  • The exterior has only minor surface damage.

Vanaways Reviews

   
Charlie B

Charlie B

28 May 2025

"I recently bought a new Ranger Platinum from Vanaways. I dealt with Chris Baxter who helped make the whole process really straight forward and kept me up to date. I would highly recommend and look forward to further business! Many thanks"

Kimberley Harkins

Kimberley Harkins

30 June 2025

"Very happy with our Vanaways transaction! We needed three new vans quickly for our company and Vanaways didn't disappoint. Hannah and Abbie were on hand every step of the way and provided extremely good prices which suited our business. Customer service is a priority for them and it shows with every phone call and email! When I need a few more, they will be my first port of call. Thankyou guys!"

David Kenning

David Kenning

16 June 2025

"Great service right from the first contact with Reece, who then passed me onto Ash once initial sale was completed. From making payment delivery was approximately 3 days. Received text from Nathan this morning (16th June) and he was on time with delivery. Really pleased with the service I've received. Many thanks!"

Mark Carter

Mark Carter

01 April 2025

"First class service, I must mention Adrian & Ash on an excellent deal & swift turn around under the short notice I had to buying a new van. Slight delay in the delivery of the van from manufacturers end but Adrian agreed to cover the cost of a hire van until my new van was delivered which allowed me to continue working. its the first time i've purchased a van without physically entering a dealership and i wouldn't hesitate to do it again."

Jackie Lee

Jackie Lee

28 March 2025

"Excellent service from start to finish. Jake Wheelock was professional, efficient and really genuinely helpful. Had my truck in less than 2 weeks. Great communication and reliable. Would highly recommend!"

4.9 out of 5 from 457 reviews
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