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Initial Disclosure

About Vanaways UK Limited

Status Disclosure Statement about our finance services, non-advised sale.

Vanaways UK Limited t/a Van Sales UK,  and are authorised and regulated by the Financial Conduct Authority under Firm Reference Number 940695.

  • We act as a credit broker, not a lender.
  • If you are seeking finance to purchase or lease your vehicle we are able to introduce you to one of our partner finance providers/lenders.
  • Vanaways UK Ltd are a broker not a lender and work with multiple funders, but we do not offer a whole of market financial solution and therefore we can not offer impartial advice and there may be a better product available to you in the open market.
  • We are paid a commission by the finance provider/lender once the agreement is set live. The commission we receive may be pre-set, such as a fixed amount, or a percentage of the amount you borrow, depending on the finance provider and agreeement type, it can vary, and may impact the amount payable by you.
  • We will disclose the commission we receive from the finance company to you in good time before you are required to sign the finance agreement.
  • When you provide us with your details to obtain credit we will submit them to a lender who will carry out a credit check and an affordability assessment.
  • You are responsible for deciding whether the agreement offered and its terms are suitable for you.
  • Vanaways reserves the right to charge a £500 + VAT cancellation charge should you order the vehicle and later wish to cancel.

 

Initial Disclosure Document

Who we are

Vanaways UK Limited is a registered company in the UK, Company registration number 09467651, and is based at 68 Macrae Road, Eden Business Park, Bristol, BS20 0DD.  

We are authorised and regulated by the Financial Conduct Authority (Firm Reference Number 940695).

We take data protection seriously and are registered with the Information Commissioner’s Office on the Data Protection Register – Registration Number ZA171670

What finance packages can we offer?

Vanaways UK Limited is a credit broker and not a lender. We can introduce you to a carefully selected group of lenders who may be able to assist in offering finance for your vehicle. Our panel of lenders is able to offer you various finance products, including but not limited to; Hire Purchase, Finance Lease, Contract Hire, and Lease Purchase.

  • We will arrange finance on your behalf but the finance provider will decide which finance product they are happy to offer you based on a number of factors including your risk profile.
  • We are not financial advisors and do not offer financial advice.
  • You are responsible for deciding whether any finance product offered is suitable and meets your needs. If you are unsure you should seek professional third-party advice before proceeding.
  • The decision as to whether to enter into any credit agreement on the terms offered is yours.
  • We act as an introducer to the finance company. We are not acting on your behalf although we will work to ensure that your interests are considered at all times and you are treated fairly.
  • We receive a commission payment from the lender when arranging finance but we can only offer to introduce you to a few selected partners, and therefore there may be better offers available to you elsewhere.

 

What will you have to pay us for our services?

We do not charge any admin fees for using our services. 

 

How do I complain?

You can make a complaint by contacting us in writing at Vanaways UK Ltd, 68 Macrae Road, Eden Office Park, Bristol, BS20 0DD. By calling 0117 4287 721 or by emailing info@vanaways.co.uk.

We aim to resolve your complaint in a timely and professional manner. You are also able to take advantage of the BVRLA Conciliation Service to help resolve your issue, details of this found at www.bvrla.co.uk. If you are still not satisfied then you are entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London. E14 9SR.

You can get more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk. Please note that the FOS many not be able to deal with complaints from business customers.

More information on finance

When ordering a vehicle we provide details and information about the finance type chosen for you to review before placing an order. Additionally, you can find information about different finance products available at www.vanaways.co.uk/finance

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