Vanaways UK Limited (“Vanaways”) is authorised and regulated by the Financial Conduct Authority (FRN 940695).
Vanaways are a broker and not a lender. We will endeavour to identify a vehicle to meet your requirements and pass your details onto a number of third parties for the purpose funding and delivering your chosen vehicle.
Vanaways UK Limited is a registered company in the UK, Company registration number 09467651, and is based at 68 Macrae Road, Eden Business Park, Bristol, BS20 0DD. We take data protection seriously and are registered with the Information Commissioner’s Office on the Data Protection Register – Registration Number ZA171670
3. Where you are acting as a Consumer, nothing in these terms and conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights please contact your local authority Trading Standards Department or Citizens' Advice Bureau.
4. Where you are acting in the course of business, or other otherwise then as a consumer then these terms and conditions form the entire agreement between us. Any other terms or conditions are excluded to the maximum extent permitted by law.
5. In such case Vanaways shall under no circumstances whatsoever be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the supply of the goods; and Vanaways total liability in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the vehicle.
Order Process 6. We will try our best to identify a vehicle to meet your requirements, but it is your responsibility to check that the specification set out in your order meets your expectation in all respects. If you have any queries, then please call us. Vanaways will not accept responsibility if you confirm an order a vehicle that you later find is not suitable for your needs.
7. The vehicle supplied will comply with the description or model designation assigned by the manufacturer. Any aspects of the detailed model specification which are particularly important must be recorded on the order,
8. Any order is subject to written acceptance.
9. We will provide you with a finance quotation showing the terms a lender may be prepared to offer you. It is your responsibility to ensure that it meets your requirements. If it is not included in the quotation, then it will not be in the agreement. Finance will always be subject to status and acceptance.
10. The vehicle will usually be supplied by a third party and sold by the third party to a lender in order to form the basis of a finance agreement between you and the lender.
11. Vanaways will not be a party to that contract or any finance agreement that you may enter into with a lender. The agreement will have its own terms and conditions which you will need to read carefully.
12. You must tell us from the outset if you have negotiated any terms with a Manufacturer or third party which may affect the quotation. It will not usually be possible to amend an agreement once it has started.
13. For all vehicles financed on a Contract Hire or Finance Lease you will not own the vehicle at the end of the agreement.
14. The quotation is provided for illustrative purposes only and may be withdrawn at any stage and for any reason. This may include, but not be limited to a change in costs, availability, manufacturer’s prices, maintenance prices, and a change in any residual value.
15. If after the date of an order and before the delivery of the goods to the purchaser the recommended price for the goods increases, we will notify you of the amount of the increase the supplier intends to pass on to you. You can cancel the order within seven days of receipt of such notice, failing which such increase shall apply to the order.
16. If the Manufacturer discontinues the sale of the vehicle specification which you have ordered, we may cancel the order and return the deposit without further liability.
17. At the point of order we take an initial £250 + VAT payment which covers our admin fee, if you later cancel your order you accept the fee is non-refundable and you will be liable for any additional costs incurred for aftermarket accessories that you have ordered, such as ply lining, towbars, etc and any bespoke build costs such as chassis conversions.
18. At the point of order we will provide the best delivery estimates, these can change at anytime and Vanaways cannot affect these dates or be held liable for financial losses incurred as a result of a delayed delivery date.
19. Pre-stock Orders do not relate to a particular vehicle. Such orders are accepted on the basis that we will attempt to source a suitable vehicle within a reasonable time. We are not obliged to fulfil orders in the order in which they were received.
20. By signing the order you agree that you understand the type of finance agreement (if applicable) that you have chosen, you have had sufficient information about the finance agreements available to you and had good time to consider your options. You are comfortable that your monthly payments are affordable and know your options at the end of the finance agreement. If you are unsure, please do not sign this order and contact Vanaways for clarification.
Third Party Information. 21. Vanaways has no control over third party advertising or websites and accept no liability for any content, material or information contained in them.
22. Official fuel consumption figures and range figures are obtained through specific testing requirements which may not be representative of every day driving experience.
Pre-Registered Vehicles 23. Some vehicles will be pre-registered, to secure a fleet discount. The vehicle will not have been used prior to delivery to you so will still be in an ‘as new’ condition. Vehicle warranty will run from the day of first registration and our prices reflect pre-registered vehicles. If you are unsure if the vehicle you are ordering is pre-registered or first registered, please contact us before signing this agreement.
24. Some pre-registered vehicles may be subject to a V5 logbook retention period. The vehicle may be registered into a fleet company for the first 12 months before being transferred into your name, making you the second keeper on the vehicle. Please check whether you are the registered keeper of the vehicle before signing the agreement and ensure you are always adequately insured.
Delivery Where delivery is offered this will always be driven delivery by third party movement companies. We do not use transporters. Once your vehicle arrives you must check it over carefully, if there are any issues or damage you MUST notify the delivery driver and make sure it is marked on the handover paperwork/electronic device.
26. If you sign to accept you are happy with the condition of the vehicle then Vanaways are unable to rectify or compensate any issues at a later time as the movement companies or manufacturers will not accept retrospective claims.
27. If the vehicle is not available for collection within 21 days of the estimated date of delivery you may give written notice requiring delivery within 7 days. If the vehicle is not made available for collection, then the contract shall be cancelled. If the contract is cancelled any deposit paid shall be returned and Vanaways shall be under no further liability.
Insurance 28. It is your responsibility to ensure that the vehicle is adequately insured. If you are taking the vehicle on finance the vehicle must be fully comprehensively insured.
Repairs and Maintenance. 29. It is your responsibility to ensure the vehicle is maintained in accordance with the manufacturer’s recommendations.
30. All diesel vehicles have Diesel Particulate Filters (DPFs) to reduce emissions. Some driving conditions may not provide sufficient opportunity to begin the exhaust filter self-cleaning automatically. For example, frequently driving short distances in slow-moving traffic or in cold weather. For further information please consult your vehicle handbook.
31. Some diesel vehicles use AdBlue to reduce emissions. Replenishing AdBlue is your responsibility.
32. It is your responsibility to return the vehicle to the Supplier for repair or in relation to the exercising of any statutory right.
33. If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
Part Exchanges 34. Any agreement for Vanaways to purchase a vehicle or other goods in part exchange is subject to the following; a. The part exchange goods must be your sole property, and you must be entitled to sell them. b. The part exchange goods must be delivered in the same condition and with the same features, as when we appraised them. c. If we have not previously appraised the part exchange goods, then they must be delivered in the same condition and with the same features as described by you.
35. If these conditions are not met, we will not accept the part exchange foods you must pay the full price for the vehicle ordered.
36. If delivery of the goods is delayed through no fault of Vanaways we will deduct an amount for depreciation of the part exchange goods. This amount will not exceed 2.5% of the agreed value of the part exchange goods for each complete 30 day period.
Vanaways as Seller 37. Where Vanaways is the seller of the vehicle, and not acting as a broker
38. Vanaways will retain ownership of the goods until they have been paid for. Responsibility for looking after the goods becomes your responsibility on delivery or payment, whichever is the sooner.
39. You must collect and pay for the goods within 7 days of being notified that they are available. If you fail to do so, Vanaways will be entitled to keep the deposit, and recover damages for all reasonable resulting losses (including loss of profit), costs (including labour and materials at usual retail rate), charges and expenses directly flowing from the breach of contract.
Variation of Terms 40. No variation of the order shall be accepted unless confirmed by us in writing.
Notices 41. Any notice required to be given under this contract to Vanaways should be sent by prepaid letter post addressed to Vanaways,68 Macrae Road, Eden Office Park, Ham Green, Bristol, BS20 0DD. We will send any notice to you at the address provided with your order
Complaints 42. Vanaways aims to provide a very high standard of service to every client. If however you have cause to complain, our Complaints Procedure is set out at https://vanaways.co.uk/legal/complaints-procedure
43. You can make a complaint by contacting us in writing at Vanaways UK Ltd, 68 Macrae Road, Eden Office Park, Bristol, BS20 0DD. By calling 0117 4287 721 or by emailing info@vanaways.co.uk. We aim to resolve your complaint in a timely and professional manner. You are also able to take advantage of the BVRLA Conciliation Service to help resolve your issue, details of this found at www.bvrla.co.uk . If you are still not satisfied then you are entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London. E14 9SR. You can get more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk. Please note that the FOS many not be able to deal with complaints from business customers.
Privacy Notice 44. We will use the data you provide to us in order allow us to transact business with you and keep you up to date with relevant information around vehicle and business finance that may be of use to you.
45. If you decide to proceed with a product or serviced offered by us, we would need to pass your data onto carefully selected 3rd parties to enable them to help complete these transactions, such as finance companies and vehicle delivery companies. For full details of our privacy notice please visit www.vanaways.co.uk
Finance Eligibility Criteria and Products Offered 46. Finance is subject to status and terms and conditions apply. A guarantee may be required Finance can only be offered to UK residents over 18 years old, or businesses. Please ensure you can afford the repayments for the duration of a loan before entering into a credit agreement. If you are seeking finance to purchase or lease your vehicle we are able to introduce you to one of our partner finance providers/lenders. As a broker, and not a lender we work with multiple funders, but we do not offer a whole of market financial solution and therefore we cannot offer impartial advice and therefore there may be a better product available to you elsewhere in the open market and you should consider shopping around for the best deal for your needs
47. The lenders we work with offer different products to different types of customers and as such interest rates and terms vary between lenders. Our lenders can offer a number of products including, but not limited to Hire Purchase, Finance Lease, Lease Purchase and Contract Hire.
48. We do not charge any fees for arranging the finance and we are not offering financial advice. You are advised to seek independent, impartial advice. We will attempt to get you the finance product you were quoted from our limited panel of lenders, or obtain you a suitable alternative offer.
Commission arrangements and interest rates 49. We do not charge a fee to arrange vehicle finance for you but we do receive a commission payment from the lenders.
50. Different lenders have different methods for paying commissions based on a number of factors, such as whether you are entering into a regulated or unregulated agreement, the length of the agreement, the amount borrowed, the age of the vehicle, the type of finance product selected or your credit score.
51. Typically, a lender will pay a percentage of the loan amount to us as a broker, or a fixed fee. Where this is not the case then the commission we receive from the lender impacts the amount you pay. Such as for hire agreements.
52. Before you enter into an agreement, and in good time we will inform you of the amount of commission we will receive.
Commission Disclosure 53. Vanaways may receive a commission payment from the funder when arranging finance.
54. Net of VAT at the prevailing rate, where applicable.
55. Per van if more than 1x van ordered.
56. For regulated purchase agreements the commission received is fixed by the funder, which is usually as a percentage of the amount lent. For a lease or hire agreement the amount may vary. If the agreement is a purchase agreement, then there is no VAT on top of this commission payment, for lease or rental agreements we charge and will receive VAT from the lender on top of the stated amount, at the prevailing rate.
57. The commission received covers costs associated with arranging finance such as, but not limited, Financial Conduct Authority authorisation and fees, training and competency programmes, staff recruitment and remunerations, oversight and monitoring programmes and resource, financial promotions and premises costs.
58. By signing this agreement you confirm you are happy for Vanaways to receive this payment from the funder
User Type 59. By signing this agreement you are confirming that you are a business user, and the vehicle is being used for business purposes.
Other 60. You will not own the vehicle should you choose a Finance Lease or Contract Hire.
61. Pre-registered vehicles' V5 (logbook) may be retained by the finance company or supplier for their administration purposes for between 6 and 12 months; or for the entire length of the finance agreement. 6 This does not change the right to title you may have.
62. By agreeing to order with us you agree to us passing your information on to our carefully selected funding partners (should you choose to fund the vehicle) who will carry out credit and fraud checks on you/your company.
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